Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be fully satisfied with your purchase. If you are not completely happy with your order for any reason, we are here to assist you. Below are the details on how to return items, obtain refunds, and the steps we take to make the process smooth and straightforward.

Return Eligibility

We accept returns on most items within 30 calendar days of delivery. To qualify for a return, your item must meet all of the following conditions:

Be in its original, unused condition with all tags and packaging intact.
Not be a final sale item (final sale items will be clearly marked on product pages).
Be returned within 30 calendar days from the date you receive the item.

Please note: Personalized or custom-made products are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Initiate a Return

To start a return, please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website. Be sure to include your order number and a brief explanation for your return.
Return Authorization: Once your request is reviewed, we will issue a Return Authorization (RA) number and provide detailed instructions for returning your item.
Ship Your Item: After receiving your RA number, safely pack the item—preferably in its original packaging—and send it back to us. Customers are responsible for return shipping costs unless the returned item was defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to protect your package.

Refund Processing

After we receive your returned item, we will inspect it and process your refund. Refunds are credited to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are non-refundable unless the item was defective, damaged, or an error was made fulfilling your order.

Damaged or Defective Items

We carefully inspect all items before shipping, but if you receive an item that is damaged or defective, please:

Contact us within 7 calendar days of delivery.
Provide a description and photos of the damage or defect where possible.

We will gladly provide a full refund or exchange at no additional cost.

Exchanges

If you need a different size or color, we offer exchanges for the same item in unused condition returned within 30 calendar days. Please follow the same return procedure. Once we receive your returned item, we will ship your exchange promptly.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items are non-returnable, including:

Personalized or custom-made items (unless defective or incorrect)
Gift cards
Intimate apparel and swimwear, unless unworn with original tags still attached

Final Sale Items

Some products are marked as final sale and cannot be returned or exchanged. These will be clearly noted on the product detail page.

Order Cancellations

Orders can be cancelled within 24 hours of placement. Please contact us immediately at 【请替换：客服邮箱】 to request cancellation. After this window, cancellations may not be accepted.

Shipping Time & Processing

All orders are processed within 1-2 business days. Shipping typically takes 5-10 business days once processed. Shipping fees are calculated and displayed at checkout.